Instructor iClicker FAQ

• Contact CITL for a consultation
• Contact iClicker Support
• Review instructions for setting up Cloud with Canvas or to use Cloud in class.
• Create an instructor account and create a Cloud course.
• Download iClicker Cloud for Windows or OSX.

Yes, it does. View instructions for setting up Cloud with Canvas 

• Canvas courses that utilize the single activity Moodle LTI should sync to the Canvas gradebook.
• Canvas courses using the full Moodle LTI will require a manual gradebook export from Cloud and import into Moodle's gradebook. Please contact CITL for more information.

There are a variety of instructor resources in the iClicker Knowledgebase.

The USB iClicker base is only required if any students will use the physical remote. Confirm that a base station is in your classroom. If not, request one for the room from Technology Services or for yourself from CITL Instructional Support.

All students will need to create an iClicker account. Students who use the app will simply add your course to their account. They won't need to register. Students who use the remote will need to join your class and register their remote through their iclicker.com account. Once you create your Cloud course and sync the roster to Canvas, the students should be all set.

• Review student instructions.
• Create an iClicker account using their Illinois email address.
• Register their remote’s ID in their iClicker account if they plan to use one.
• View their performance and attendance by signing into their mobile app or account as soon as you have ended the session and marked any applicable answers as correct.
• Contact iClicker Support for any assistance with their account or devices.

Yes, it runs over the top of whatever you are displaying on your computer. You can display your questions in whatever presentation application you would like to use. Cloud will take a screenshot of your display when you start a new question that you can refer to later on when you look at the session data.

Mac users will likely need to adjust their Privacy and Security settings to grant iClicker Screen Recording and Accessibility access to their content. Some applications may require similar steps.

Yes, you can simply start a new question whenever you want, even on the chalkboard. Because Cloud runs independently o other applications, you don't need to close anything to start a new question. Later you can add an image into your session data if desired as a reference point.

Cloud takes a screen capture of whatever is on your computer screen when you start polling so after you end the session, you can then sign into your instructor account and view data from that session.

This only applies to remotes, not the mobile app. iClicker remotes utilize different radio frequencies to communicate with the base station. If another class in a nearby classroom conducts polling at the same time as you do, you may receive responses from them as well. The only affect is that you will see more responses than expected. it won't affect your students or be imported into your Canvas course. If you find the extra responses inconvenient, then changing the operating frequency of the base station prevents responses from nearby classrooms. If you change the frequency in the Cloud course settings, then students must also change their remote's frequency to match.

When a student has voted successfully (that is, a vote has been received and confirmed), the app will show the confirmed response, and the remote will display a check mark. Students with the app can only respond if they have enrolled in your class and joined that specific session. students with the remote must using the same frequency. Also, you must plug the USB base station in before you launch the Cloud application. If you plug it in after, then students with remotes will not be able to respond to polls.

The Student app is available from both the Apple and Android app stores. iClicker remotes can be purchased at the campus bookstore or online through venues such as the iClicker website and Amazon. Instructors can treat them like required books when dealing with the bookstore. There is also a robust used market for iClicker remotes.

This is very unlikely. App users would know immediately that their vote was not received. Remote users are shown a confirmation checkmark, so they know, too. However, if remote users see the checkmark but don't see their scores showing up in Canvas or their account, they likely didn't register the remote they used and need to do that. Your records should have saved their response data for that remote. Once the student registers it, then it will associate the scores in Cloud with that student. You would then need to re-sync any grades to Canvas.

Also, if you ever don't see a class session in your records, you may have forgotten to end that session. Once you end that session (which should happen automatically after a period of inactivity), then the session should appear in your Cloud course.

If your computer (or operating system) crashes, it should still save your data, but you may need to re-launch the app and then may be able to continue or may need to end that session. If you have trouble opening Cloud in general assignment classrooms, please review these instructions.

The blue instructor remote looks and functions exactly like the student remote unless you (the instructor) designate it as your instructor remote in your Cloud course under your profile. Once enabled, your 5 clicker choices (A, B, C, D, E) become control commands, thus allowing you to control polling and your presentation from anywhere in the room. It also enables you to use the remote as wireless mouse in advancing/retreating your PowerPoint (only) presentation slides. Instructor remotes are labeled differently than a student remote to indicate the control commands available. Review the iClicker KnowledgeBase for more details.