How do I or my students seek assistance? How soon are trouble tickets resolved?

To seek assistance, e-mail etext@illinois.edu. Trouble tickets are continuously monitored.

Can I work with published textbooks?

eText has entered, or in the process of entering, in contractual arrangements with major publishing houses to offer textbooks on the eText platform. Similar contracts can be executed in conjunction with eText, a Publisher and University.

Can I use my own course material?

eText is an ideal platform to offer original authored content to students in a cost effective manner. Instructional content can also contain multimedia and interactivity to enhance the learning experience.

Can I use a combination of published textbook and original content?

While original-authored content and publisher-owned content can be offered alongside each other on eText, current contractual restrictions prohibit us from commingling the material. We plan to revisit this issue in future.

How close is the eText experience to a paper book? How are eTexts received by students? By instructors?

While electronic textbooks differ from paper books due to their very nature, eText developers have strived hard to create a hardware reader experience (akin to Kindle™ or nook™) in a web browser. eText has been used by over 7,500 students to date, and has been very well received. Instructors also find its functionality easy to use and adopt.

How do physical page numbers translate in eText books?

Since page lengths in eText vary based on the screen size of your device, fixed page numbers have no meaning. When a book is adapted for eText, its content is organized by chapters and sections. Instructors should reference these sections in addition to page numbers, if there is also a physical book.

What about accessibility? Are you endorsed by any organization on accessibility?

eText complies with all relevant sections of Americans with Disabilities Act Section 508 and Illinois Information Technology Accessibility Act. Our Voluntary Product Accessibility Template (VPAT), a complete list of accesible features supported by eText, can be found here. The eText platform and textbooks offered undergo extensive testing to ensure accessibility. eText developers also routinely collaborate with leading experts to enhance accessibility.

Can I integrate eText with BlackBoard™, Canvas™, DesireToLearn™ or LMS of my choice?

Future release of eText will facilitate closer integration with LMSs via IMS Global’s Learning Tools Interoperability (LTI) interface.

Can I use my material on eText for a MOOC that I am teaching?

Stay tuned. The eText group is actively looking into other (non-University based) authentication mechanisms and is currently discussing partnerships with MOOC providers.

Will eText access class rosters so I may assign instructors to manage sections within my class?

eText queries campus student records data each time the student logs in and assigns the correct book based on available course and section information. Instructors are assigned to each section within the eText system. The instructor’s public notes, assignments and bookmarks within the book are available to all students in an assigned section. If the students change sections, the instructor assignment automatically changes as do notes, highlights and bookmarks.

How long do students have access to material on eText platform?

Students maintain their access into the eText system as long as their campus login credentials are valid. Depending on the choice of the author/publisher, a downloadable version of the book may be available to keep forever that would work with standard digital book readers.

Can students have access to their personal notes if and when their subscription expires?

Personal notes, highlights and bookmarks are only accessible as long as student have access to textbooks. This may be for the student’s entire time at the university, or shorter, if required by the publisher.

Can I track how my readers are using the book? What analytics can eText run on students in my course?

Every interaction between user and eText is logged. We’re working with instructional design and pedagogy experts to make meaningful analytics available to instructors.

Can I interact with my users in a forum setting?

Instructors can create a discussion assignment that seeds a topic at any point in the book. This offers “Facebook™” style discussion in the context of the reading.

My course content includes a lot of mathematical material, can eText represent math, in an accessible way?

The eText team will work with content creator to convert mathematical/scientific content into MathML. Depending on how the content was created, this process can be straightforward or complicated.

How does one print from eText? What does the printed rendition look like?

Printing is currently restricted to a page as it appears onscreen. eText will also be implementing chapter-based, formatted printing in the near future.

How stable is eText? Are there safeguards to prevent downtime at high activity periods during the semester?

The eText platform is built on robust hardware and the application has been hardened to ensure uptime. It has been load tested to ensure satisfactory performance while serving several thousand concurrent users.